In case user cancels the booking, refund will be initiated basis below mentioned slab:
| Cancellation slab |
Deduction (from rental amount) |
| Within 24 hours of booking start time |
100% |
| Before 24 hours of the booking start time |
50% |
| Before 72 hours of the booking start time |
20% |
For cancellations that are made just 2 hours prior to the pickup time or when the user fails to show up for his/her reservation, the booking is treated under ‘No Show’ and only the security deposit is returned to the user.
The refund gets processed within a period of 3-5 working days.
In case the booking needs to be cancelled due to the unavailability of vehicles:
- In case the company is unable to provide the user with a vehicle due to reasons case the booking needs to be cancelled due to the unavailability of vehicles: like damage, accident, service, etc.; a full refund will be processed to the user’s account, that is, to the original payment mode.
- Reimbursement is provided to the user in the following cases:
- In case of minor repairs, say, refining of the coolant or changing the bulbs (expenses under INR 1000).
- In case the charges for repairs cross over INR 1000, the user must inform the company before initiating the repairs. Else, no reimbursement will be provided.
- A printed receipt must be provided by the user or a handwritten receipt with the user's name on it. Else, no receipt will be considered for reimbursement.
- All the particulars mentioned here are non-exhaustive and the company reserves all the rights to process reimbursement based on verification of claims and internal investigation.
- In case the booking needs to be cancelled due to the unavailability of vehicles: a. In case the company is unable to provide the user with a vehicle due to reasons case the booking needs to be cancelled due to the unavailability of vehicles: like damage, accident, service, etc.; a full refund will be processed to the user’s account, that is, to the original payment mode. The refund is processed within 7-9 days.
Security deposit refund
In case of refundable security deposit paid by the users at the time of vehicle booking, it will be initiated within 48 working hours of booking end time. Any minor damages, challans will be deducted from the refundable security deposit.
